Where these questions came from
The questions here come from what players raise most often: the counter will not move, the balance drops differently than expected, or a withdrawal stalls halfway. The mechanics behind it are always the same and do not depend on the particular offer.
You will not find specific figures here. The multiplier, the deadline and the caps are set separately for every offer and change over time, so the only valid wording is the one in the official Dukat.bet terms.
Nor will you find a recommendation on which offer to pick. What interests us is purely how each step in play shows up on the turnover counter.
A systematic reading of the rules is in the wagering rules, and the arithmetic itself in the turnover calculation.
This page is short answers to single situations, not theory.
When an answer is not enough
If your situation differs from the ones described, work through it in this order. First open the terms of that offer and find the sentence on qualifying bets. Then look at your round history and compare the times against the moment the bonus was credited.
Only when the numbers still fail to add up after such a check does writing to support make sense. Give the round identifier and the exact time, not just a description of the impression.
Support alone can see into the system and the records of rounds, so only support can close a technical discrepancy. Prepare your material in advance.
Other areas are covered elsewhere: caps and bans during an active offer in the overview of limits, general questions on offer types in the FAQ on bonuses.
Frequently asked questions
Does turnover accumulate across several days of play?
Yes, turnover adds up continuously while the offer runs and its deadline holds. The counter does not restart after you log out or switch games; only the end of the deadline or cancellation of the bonus stops it. *Illustrative example (these are not Dukat.bet terms — check them in the official rules):* of a required 3,000 EUR you play 800 EUR on Monday and 500 EUR on Thursday, and the counter shows 1,300 EUR.
Which items on the account never enter the turnover?
Turnover is built from bets, not from movements on the account. A deposit, a transfer between sections and the crediting of the bonus move nothing forward. Rounds voided by the system do not count, nor do bets placed after the deadline. The exact list of exceptions usually sits in its own paragraph, right after the sentence on turnover.
In which order are the bonus and real balances spent?
The order is set by the operator and is usually described in one sentence in the terms. A common setup spends the bonus amount first and leaves your own money untouched, but you will also meet the opposite arrangement. The difference is purely practical: one order puts your own funds at risk sooner, the other later.
Why is my balance falling while wagering progress is rising?
These are two independent numbers. Progress shows how much you have turned over in bets, and it rises with every qualifying bet regardless of its outcome. The balance shows what is left in the account, and it moves with wins and losses. That is why wagering can be nearly complete on an almost empty account.
What happens to the bonus if I request a withdrawal before completing it?
The common solution is that the request ends the offer: the bonus amount and the funds produced by it are written off, and what remains for payout is your own deposit or the rest of it. Some operators reject withdrawals during an active offer altogether. Which version applies is written in the terms.
Why did some rounds I played not show up in the progress?
There are usually three reasons. The round started before the bonus was credited, or it ran in a section that does not belong to that offer. The third is technical: the round did not close and the system judged it invalid. Your round history shows the time and the state of every round, so the cause can be traced.
How can I check my progress without asking support?
The account usually has a section with active offers and a wagering indicator inside it. If you cannot see one, build the number from your bet history and add up qualifying bets from the moment of activation. A daily check adds up better than one after every round. That way you spot a stalled counter quickly.
What should I do if a round is voided or the connection drops?
Do not repeat the round; open the history instead. If the round is closed, the bet counts even when you did not see the outcome on screen. If it stayed open or is marked as voided, it does not enter the turnover and the amount returns to the balance. After an outage, wait a few minutes for the history to update.
Does wagering free spin winnings differ from a deposit bonus?
What differs is the starting amount. With a deposit bonus the credited bonus amount goes into the equation, sometimes the deposit as well. With free spins it is the amount the spins produced, so you know the required turnover only once they are played out. The multiplier and the deadline may also be set differently for spins.
Is progress saved if I log out and come back later?
Yes, progress is held on the account, not in the browser. Logging out, changing device or closing the game has no effect on it. What does keep running without you is the deadline of the offer: it passes in real time and a break in play does not stop it. So it pays to know how long the offer lasts.
What does the label “locked” on a bonus amount mean?
It means the amount is visible in the account but cannot be withdrawn. It serves for play and is released only once the conditions are met, or written off when the offer ends. That is why the total balance and the amount available for payout differ; the interface usually separates the two, and the second is the one to watch.
Why did the amount in my account not change once wagering was done?
Completion usually credits nothing. Only the status of the funds changes: what was locked becomes free and available for payout. If the balance was low at the moment of completion, exactly that much is converted. Wagering does not raise the value of the account, it only unlocks it.
